Carpet Care

JNR personnel will provide a no cost analysis of your home’s fabrics. This is very useful in determining if a fabric needs cleaning, how often it should be cleaned, and what results to expect from cleaning. Over cleaning a fabric can be just as costly as under cleaning. Our goal is to help you manage your cleaning so your carpeting and upholstery last longer and save you the cost and burden of replacing your fabrics. We are trained to make money saving recommendations as a part of our service.

If you have not yet used our service and would like some assistance in planning your cleaning please refer to this guide. Remember if you can see soil or discoloration on any of your fabrics IMMEDIATE ATTENTION is required. Permanent discoloration may have already occurred!

Four Simple Steps

Carpet cleaning is just like exercise! If you get into a routine and keep it up, you will see great results and feel better for it. And understanding the right way to clean carpet will help you save time by doing it correctly the first time with products that do the job right from the start. Not only will Seal of Approval cleaning products help keep your carpet looking great, they can also help meet the warranty requirements of the carpet manufacturer. Below are four simple steps to keeping your carpet clean and looking great.

1. Vacuum at the right frequency with a CRI-approved vacuum.

Carpets need care and maintenance, especially in high traffic areas and often regular vacuuming does not get to the root of the dirt that could be making your carpets dull, lifeless and unhygienic.

2. Stop dirt at the door. 

Preventing dirt and grime from getting on the carpet in the first place is a great way to start keeping it clean. The following helpful hints can stop dirt in its tracks.

Use mats — Outdoor and indoor mats or runners can reduce the amount of dirt that enters the house.

Take off your shoes — You can save wear and tear on carpet by asking everyone to take their shoes off before entering your home.

Change your air filters — Change air filters in your heating and air-conditioning systems as recommended by the manufacturer’s directions. The more dust and particles removed by the filter, the fewer that fall onto the carpet.

3. Clean spots and spills quickly with products that do not damage the carpet or cause it to resoil more quickly. 

Stains, spillages and ground in dirt that can easily occur are hard to remove and most off the shelf stain removers can leave your carpets with patchy discoloration and beyond repair. Things like wine, pet, urine, furniture, rust and coffee stains are easily removed with proper cleaning methods. JNR has also had great success in removing food, soda, ink toner, marker, wax and blood stains.

Click here for Stain Removal Guide  »

4. Professionally deep clean your carpets every 12 to 18 months to remove embedded dirt and grime.

Many companies, in an effort to cut costs and save time buy the cheapest cleaning solutions, won’t provide the proper training for their technicians, and do not offer a separate rinse step in order to remove detergent residues. JNR has trained technicians that use the best cleaning agents and include a rinse step that leaves no residue to accelerate the re-soiling process. 

The best thing you can do for your carpets is have them regularly cleaned by a qualified professional carpet cleaning company. Foot traffic grinds the soil against the carpet fibers and causes a sand-paper effect. This causes the fibers to dull and become worn looking. Major carpet manufacturers recommend that you have your carpets cleaned every 6-18 months, and with most of today’s carpet, in order to satisfy the warranty requirements, you must save receipts from your cleanings. There are other considerations that can increase the frequency of cleanings, such as smoking habits, number and ages of children, soiling conditions, humidity, health status of occupants, allergy conditions, and number and types of pets just to name a few. Heavily traveled areas may require quarterly cleaning, while other less frequented areas may not need cleaning more than every 18 months. 

Regular deep cleaning removes bacteria, dust mites, germs, and the substances upon which these organisms live. Biocontaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a host of other really gross stuff can make its way into your carpet. If these contaminants are in your home, they could be contributing to your family’s health and allergy problems. 

Recommended Cleaning Intervals – Special Considerations

• Normal Use 1-3 Years Children, Pets, Smoking clean every 6 – 12 Months

• High Traffic 6-12 months Hallways, Stairs, Family Rooms

• Low Traffic* 2-3 Years Living Rooms, Dining Rooms

• Upholstery* 1-3 years Heavy Use, Children, Pets, Smoking every 6-12 Months

* Special note: These areas are subject to degradation from atmospheric soils, such as cooking oils, furnace soot or contaminated ductwork. Also natural oils from our bodies combine with dust moisture and sunlight to form acids that destroy fabric yarns. Periodic cleaning will extend fabric life.

Care After Cleaning

Vacuum frequently — lightly on a daily basis, thoroughly once a week

• Clip off tufts of yarn that may stick up, because of extra heavy wear, with scissors, do not pull

• Remove indentations in carpet pile, caused by heavy furniture, by lightly steaming with a steam iron followed by a gently brushing 

• Remove spills immediately with these steps:

1. Remove excess materials with spoon 

2. Blot up with a clean, white cloth to prevent permanent damage to fibers and dyes

3. Before using any spot-removal formulas, pretest chemicals in an inconspicuous area

4. Always use small quantities of removal solutions (do not over wet as this can cause additional damages.) 

Carpet Cleaning Misconceptions

• You should wait as long as possible before cleaning your carpet.

NO! Dirt is an abrasive – like sandpaper. Every time you step on the carpet you grind dirt into your carpet fibers. This cuts your carpet just as if you had used a knife, causing it to wear out faster. Oily soils along with dry soils build up on the carpet fibers when not cleaned regularly. This scratchy dirt causes the carpet to mat and wear down. A dirty carpet will not last nearly as long as a clean carpet. While vacuuming helps, it’s simply not enough. The longer you wait to clean your carpet, the more damage you do to it and the faster it wears our. We all know how much new carpet can cost.

• The only reason to clean carpet is to get the dirt out.

NOPE! As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution, car exhaust, and a host of other things we don’t even want to think about. You carry this outdoor pollution into your home in your hair, on you skin, clothing and shoes. And not surprisingly, all these pollutants wind up….you guessed it…in your carpet! This is because your carpet acts as a filter for non-circulating air in your home. So in addition to getting rid of the soil and stains, another important reason to clean your carpet regularly is to get rid of the contaminants and allergy causing dust mites in your carpet. Cleaning your carpet improves the indoor quality that protects your family’s health.

• One carpet cleaning method is as good as another.

Not True! You can choose from two primary methods; hot water extraction (steam cleaning) or dry cleaning. The method of cleaning used on your carpet has a great deal to do with how clean your carpet gets (how much dirt and residue is pulled out), how healthy for your family your carpet is and how long your carpet ultimately lasts.

These are the two basic methods used to clean your carpet.

Dry Cleaning – The dry cleaning method consists of the use of dry powders or foams. This method’s biggest benefit is that your carpet never gets wet so it doesn’t need time to dry. This is also its biggest drawback. This method tends to leave quite a lot of dirt and other pollutants behind because your carpet is not rinsed in any way. It would be a lot like washing your dishes with a dry chemical powder and then “rinsing” them by vacuuming them.

Hot Water Extraction – Hot water extraction is the best, most effective way of cleaning carpets. The world’s largest manufacturer of carpeting, Shaw Industries, recommends the hot water extraction method as the preferred method of carpet cleaning. In this method high pressure is used to force a hot water cleaning solution into your carpet. Then this solution is sucked back out effectively pulling dirt and pollutants from your carpet. The main reason this method works better is that the water is heated to a high temperature that easily breaks up the dirt, pollens, pollutants and bacteria in your carpet. The next step involves using high-powered suction to draw or extract this grime from every part of your carpet. Hot water extraction performed by trained technicians with a truck-mounted unit is like a deep cleaning and massage for your carpet.

Hot water extraction can be performed by a company using either a truck mounted extraction unit or a portable unit. A truck-mounted unit is operated from a truck parked in your driveway with hoses running into your home. A portable unit is a small, self-contained unit that is brought into your home. Shaw Industries recommends the truck-mounted method because of the ability of the unit to reach higher water temperatures and its greater suction power for removing dirt and pollutants. The portable unit should only be used in situations where a truck-mounted unit cannot be used. 

At JNR we use truck-mounted extraction, except in the rare instances when only a portable unit can be used.

• The company that offers the lowest price is the company you should hire.

Maybe, but not always.

There are two important points to consider.

The price you see advertised might not be for the services you want. If you want to remove soil and stains, are concerned about using a non-toxic solution, want the pollutants removed and want your carpet to stay clean longer, then you need to select a company that uses the hot water extraction method to clean your carpet.

The price you see advertised might not be the price you pay. Many homeowners have learned the hard way that the low price they saw advertised was not the amount they were charged. Some carpet cleaners offer a ridiculously low price per room or whole house, then they pressure you into paying a lot more once they’re inside your house. This is called “Bait and Switch.” The carpet cleaning industry has its share unethical professionals. This is why we have dedicated ourselves to educating consumers. The only way you can make an informed decision is to have all the facts you need.

• Any honest carpet cleaning company should be able to give you an exact price over the phone.

We wish this were true, but it isn’t. Honest, reputable carpet cleaning companies usually price carpet cleaning by the square foot. So if you’d like us to tell you the exact cost of cleaning your carpet, we need to know the exact number of square feet you want cleaned. To get an accurate count, we measure all rooms. Though we’d love to give you an exact quote over the phone, we have to consider all aspects when quoting a price. Carpet that hasn’t been cleaned for ten years, obviously will take longer to clean than carpet that was cleaned 6 months ago. The type of carpet along with the amount of furniture items we have to move is considered. If we are required to move furniture, the quote must include that labor. But if you move your furniture and small items off the floor, you’ll save money. Every quote is different, which is why we offer a FREE carpet evaluation and a written quote so there will be no surprises later.


If you’re thinking about having your carpets cleaned, I offer these recommendations:

• Make a Commitment. Make a commitment to yourself to get your carpets cleaned. The longer they remain dirty, the sooner they’ll wear out. and the longer you have to breathe all the pollutants and those creepy dust mites that live in your carpet.

• List Your Objectives. Not only do you want to remove the soil and contaminants, you want to work with an honest, reputable company who offers a 100% money back guarantee and is fully licensed, bonded and insured.

• Ask questions. The way you learn about a company is to ask questions. Find out what type of equipment they use to clean the carpet. Ask them how often they recommend cleaning your carpet. Are they members of any trade organizations or the Better Business Bureau? Do they offer a money back guarantee? And are they insured?

• Get an Exact Quote. Once you’re satisfied that you’re working with an honest, competent professional, invite them into your home or business. Ask for a quote in writing. A written quotation gives you the assurance you know exactly what your job will cost, with no surprises after the service is done.

By following these recommendations, you should gain the information you need to make an informed decision and enjoy your beautiful carpets for years to come.

Call JNR at 888-639-6611 for additional advice by phone.