Frequently Asked Questions
Will all my stains be removed? All stain material can be removed and we have the best spotters that money can buy, it is just a matter of how much permanent discoloration has occurred to the fabric. When our technician arrives he will test the areas first and advise you what to expect. It is very important that stains receive IMMEDIATE ATTENTION. The longer the stay in a fabric the more likely a PERMANENT DYE CHANGE will occur.
How long will it take to clean? Our technician stays as long as it takes to do the job to your complete satisfaction. It could be a few hours. It depends on how soiled the areas are, how much furniture there is to move, and how much spotting is required. The technician will give you a better idea once he arrives to do your work.
Do you have a fabric protection? We use a fabric protection that is included in our process at an additional charge.
Do you move furniture? All of our cleaning packages include moving the majority of furniture in the main living area. (Most companies will charge you extra for this service) Beds, dressers, and heavier pieces are left in place under these pricing structures. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.
What about moving my breakables such as lamps, etc? We ask that you remove small breakable items from furniture you wish to have moved. Furniture that is moved is blocked or tabbed upon replacing.
How long does it take to dry? The fabrics are usually dry in 4-6 hours. It is 80% dry when we leave although you can walk on the carpet right away as long as your shoes are clean. Please note that rain and high humidity can extend drying times.
How soon can I walk on the carpet? Try to keep pet, children, and heavy traffic off the carpet during the drying process. Wait 24 hours before removing styrofoam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet. Some carpets may feel slightly damp for up to 18 hours depending on the carpet and soil conditions. This is normal and will not cause any problems.
How often should a carpet be cleaned? The frequency of cleaning will vary from one household to another depending upon the number of occupants and level of usage. At a minimum, you should clean once every 18 months. Major carpet manufacturers such as DuPont and Shaw Industries recommend that you have your carpets cleaned every 6-18 months. Heavily traveled areas may require quarterly cleaning, while other less frequented areas may not need cleaning more than every 18 months. Call JNR at 888-639-6611 for a personalized recommendation.
How long have you been in business? Our company was established in 1993.
Do you use any toxic chemicals? We do not use any toxic chemicals at all, our solutions have been laboratory tested, and they are very safe. Our technicians carry MSDS sheets and if you have any concerns regarding potential allergic reactions we will make accommodations for you.
When is the best time to schedule an appointment? We are pleased to find a time that is convenient with your schedule. We have morning, mid-day, and afternoon appointments. We work every other Saturday although they fill very quickly. Appointments are available on a first come first served basis.
Why should I have my carpets protected? DuPont Teflon Carpet Protection or Scotchgard helps you in two very important ways. When this protective coating is applied to the carpet fibers, it puts a protective barrier around each fiber. This protective barrier resists moisture. When you do have a spill, it gives you a window of time to get it cleaned up. The other important way that this product helps you is in the area of wear. Having this protective coating on your carpet helps reduce the wear and abrasion caused by sand in the carpet. This protects the carpet from excessive matting, and in turn will cause your carpet to perform better.
Can you get out… (fill in the blank)? We can remove any spot that is not a permanent stain. However, there are conditions where permanent staining is present. The following is a list of conditions which may or may not allow spots to be removed. The percentage listed next to the condition is the percentage of CHANCE we have of removing it, NOT the percentage of stain that will be removed.
Yellowing (50%) – Yellowing can be as simple as neutralizing the spot or area by spraying a solution on it, or it can be impossible to remove. There are many unknown causes for yellowing. It is so common that we have several different products in our van just for yellowing.
Filtration Soiling (25%) – Filtration soiling is the black marks you see around the edges of your baseboards. Typically we can get these lines to lighten, but seldom do they come all the way out. The particles in filtration soil are so fine, and go all the way down the sides of the yarn and through the backing of the carpet. This makes it very difficult to remove.
Urine (80%) – When urine is fresh and has not been cleaned using an alkaline spotter, the chances are good. If the urine has been there for a long time, the chances are slim. However, urine will continue to deteriorate the carpet, so it is extremely important to remove the urine deposits, even if the spot does not come out.
Vomit (50%) – Same as urine. (If red dye is present in dog or cat food, see red dye removal.)
Blood (75%) – If no hot water or alkaline cleaning products have been used, chances are good.
Rust (85%) – Chances for rust removal are excellent.
Red Dye (5%) – Red dye is almost impossible to remove unless conditions are exactly right. If the carpet is new, the chances are better. In many cases the only way to remove red dye is with a heat transfer process in which we apply a product to the spot, lay a wet cloth over it, and apply an iron to cause the spot to transfer to the towel. The spot is then rinsed thoroughly. This is a special procedure and due to the extra time it requires, we do charge extra for this.
Lipstick (50%) – Chances are good that we will be able to remove it with solvents. However, some lipstick may be in the red dye category which gives it a slim chance for removal.
Furniture Stain (01%) – Almost impossible.
Soft Drinks (95%) – Usually not a problem.
Tea & Coffee (50%) – Tannin spots sometimes cause a permanent stain. Many times when coffee or tea is spilled, it is very hot. This can cause a stain to be set into the carpet.
Ketchup (50%) – If ketchup has red dye in it, it could leave a stain. But without red dye, it’s not a problem.
Mustard (15%) – Mustard can be very difficult to remove.
Paint (20%) – If it is a fresh
What is your guarantee? We offer a 100% unconditional satisfaction guarantee on our work. If we cannot clean an area to your satisfaction you do not have to pay. If after we have done the work and there are areas that you are concerned with, such as a spot returning, we will return at no cost and re-clean the item no questions asked. If after we leave, you should have a spill on an item we cleaned, we will return up to 3 times within 90 days of our first visit at NO CHARGE to take care of the item, this is our “Quality Service Guarantee”. Your technician will provide you with written details. We want you to be a customer for life, and are committed to treating you that way.
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